At M CAPS VENTURES PRIVATE LIMITED, customer satisfaction is at the heart of everything we do. We are committed to delivering high-quality products, but if your purchase doesn’t meet your expectations, we’ve made our return and refund process straightforward and customer-friendly.
Easy Returns
- You may return eligible products within 30 days from the date of delivery.
- Items returned after the 30-day window will not qualify for a refund or exchange.
- To be eligible for a return, products must be unused, in their original condition, with all tags, labels, and packaging intact.
Non-Returnable Items
Certain products cannot be returned for hygiene, safety, or customization reasons, including:
- Opened or used personal care items
- Customized or personalized products
- Clearance or final sale items
- Gift cards or promotional vouchers
Please check the product page or contact us if you’re unsure whether an item is returnable.
How to Initiate a Return
- Contact Us: Email us at mcapsventures@gmail.com with your order number, reason for return, and photos (if applicable).
- Return Authorization: Our team will review your request and provide return instructions along with a Return Merchandise Authorization (RMA) number if approved.
- Ship the Item: Pack the product securely and send it back to the address provided. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
Refund Process
- Once we receive and inspect your returned item, we will send you an email notification confirming receipt and approval status.
- If your return is approved, we will process your refund to your original payment method within 4 to 7 business days.
- Depending on your bank or payment provider, it may take an additional few days for the refund to reflect in your account.
Exchanges
If you received a damaged, defective, or incorrect item, we will gladly exchange it for the correct product at no additional cost. Please contact us immediately at mcapsventures@gmail.com with your order details and supporting photos.
Haven’t Received Your Refund Yet?
If you haven’t received your refund within the expected timeframe:
- Check your account: Review your bank statement or payment app for the transaction.
- Contact your bank or payment provider: Processing times can vary, and some financial institutions may take longer to post refunds.
- Reach out to us: If the issue persists, email us at mcapsventures@gmail.com with your order number, and we’ll investigate promptly.
Return Shipping Costs
- Customer Responsibility: For standard returns (change of mind, size issues, etc.), customers are responsible for return shipping costs.
- Our Responsibility: If the return is due to a defective, damaged, or incorrect item, M CAPS VENTURES PRIVATE LIMITED will cover the return shipping costs.
Cancellations
You may cancel your order before it is shipped by contacting us immediately at mcapsventures@gmail.com. Once an order has been dispatched, our standard return policy will apply.
Contact Us
We’re here to help! If you have any questions or concerns about returns, refunds, or exchanges, please don’t hesitate to reach out:
Email: mcapsventures@gmail.com
Website: www.mcapskart.com
Cancellation Policy
At MCaps ventures, we recognize that circumstances can change after placing an order. We’ve designed a clear and customer-friendly cancellation process to accommodate your needs while maintaining operational efficiency.
Cancellation Window
- You may cancel your order within 12 hours of placement on www.mcapskart.com.
- To request a cancellation, please email us at mcapsventures@gmail.com with your order number and registered email address.
- Our team will process your request and send you a confirmation email once the cancellation is completed.
Cancellation Charges
To cover administrative and processing costs, the following charges apply:
- A cancellation fee of 5% of the order value or ₹50, whichever is higher, will be deducted from your refund.
- If your order has already been dispatched before the cancellation request is received, applicable shipping charges will also be deducted from the refund amount.
When Cancellation Is Not Possible
Orders cannot be cancelled once they have been:
- Packed and prepared for shipment
- Dispatched from our warehouse or fulfillment center
- Out for delivery
If your order has already been shipped, cancellation will not be possible. However, you may still refuse delivery at the time of receipt or initiate a return once the product is delivered, as per our [Return & Refund Policy].
Refund for Cancelled Orders
- Once your cancellation is approved, the refund (after deducting applicable charges) will be processed to your original payment method.
- Refunds typically take 4 to 7 business days to reflect in your account, depending on your bank or payment provider.
How to Cancel Your Order
Step 1: Email us at mcapsventures@gmail.com within 12 hours of placing your order.
Step 2: Include the following details in your email:
- Order Number
- Registered Email Address or Phone Number
- Reason for Cancellation (optional but helpful)
Step 3: Our customer care team will review your request and confirm the cancellation via email.
Exceptions
Certain orders may not be eligible for cancellation, including:
- Customized or personalized products
- Pre-order or made-to-order items
- Products marked as non-cancellable on the product page
Please review product details carefully before placing your order.
Need Help?
Our Customer Care Team is here to assist you with any questions or concerns regarding order cancellations. Feel free to reach out:
Email: mcapsventures@gmail.com
Website: www.mcapskart.com